Beiträge von jprince@profitstar.com

Julian:

One thing we've noticed is that the sample file I sent you CAN be printed using the Professional version of Adobe 7.0.x that allows you to create PDF files.

Does this tell you anything about what the problem is?

OK, thanks for looking at it.

I will have to find out whether it will be an acceptable circumvention to just rotate the problematic pages.

Are there any ways you can circumvent this problem in Adobe Reader in your code so that we can continue using these reports "as is"? If so, how involved would they be?

Julian:

I have sent you the backing documentation for this problem to support@wptools.de.

We are seeing this problem printing with PCL, not PostScript. I am not sure if it occurs with PostScript.

It is definitely connected to graphic operations. If you look at the PDF I sent you, you'll see the problem occurs on printing page 2, which contains graphics and is beyond the margins (i.e., needs to be scaled).

Has anyone had a chance to look into this? We are approaching our release date for our product and need to either have this problem corrected or use different PDF generation software.

Please advise.

Thanks,

Jeff Prince
Project Leader
Profitstars
1-402-431-8800
jprince@profitstar.com

Hi, we are a licensed user of wPDF version 2.65 and are experiencing a problem generating a PDF. The PDF appears to be created successfully and is viewable without problems under Adobe Reader 7.0.8. But when we try to print it using that version of Adobe Reader, we receive the following errors when it attempts to print page 2:

"A drawing error occurred"

"The document could not be printed"

We are using wPDF200A.dll version 2.6.5.0, dated January 9, 2006 9:33 AM.

The application from which it is called is compiled with Delphi 2006 with Update 1.

We have found that we can print this PDF file with Adobe Reader 7.0.8 if we go to the Adobe Print dialog and select “Print as image” in the Advanced Print Setup dialog, but this is not really adequate for our customers.

We have also taken this same PDF file and found that it can be printed successfully with Adobe Reader 6.0 without selecting the “Print as image” option.

I can supply you with the problematic PDF file. Could you please let us know whether you can correct this error in wPDF and, if so, how long we will need to wait for a fix. We need to ship this version of our product soon and need to make a decision what to do about this problem.

Sincerely,

Jeff Prince
Project Leader
Profitstars
1.402.431.8800 (voice)
jprince@profitstar.com